FAQ

FAQ

You can access your order status and history by signing in and viewing in your account.. You may also reach us for status updates, 24/7 at+1 682 253 5539, email us or chat with us (Monday thru Friday 8AM – 10PM ET, Saturday and Sunday 10AM – 8PM ET)
If for any reason you are not completely satisfied with your primecommerce Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased through primecommerce.net, please click here for step by step directions. Please note that primecommerce.net Cards and eGift Cards can not be returned or exchanged.
We're sorry, primecommerce.net is currently unable to accept orders to be shipped to destinations outside the U.S and Canada. We apologize for any inconvenience. There are several primecommerce International country web sites that offer online shopping. Please visit our International store locator at International Sites
Please contact us as soon as possible via our 24/7 toll-free number, +1 682 253 5539 and we will do our best to accommodate your request to change or cancel your order.
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favourite. Chat Live with our primecommerce Expert Consultants. For assistance in locating a discontinued product for purchase, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am to 4pm ET Monday - Friday on business days, and a member of our Gone But Not Forgotten program will be happy to assist you